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The platform then allows you to segment scores – by individuals or business units – perform text analysis to spot trends and provides detailed response rate reporting, so you know your surveys are making it through. Software implementation is often harder than it needs to be or fails completely because of poor vendor support.Customer Sure aims to deliver the opposite – providing as much expert support as is needed to ensure that customers see success when they choose us.A patented theme detection engine uses AI and machine learning to highlight emerging trends and themes.With its cutting-edge voice-to-text conversation analytics, the Clarabridge Contact Center is best suited for enterprise-wide and large scale speech analytics deployments.Below is a list of new integrations, new features and dashboards, demonstrating our commitment to improving our solution as well as to excellent customer service.Some of the features that set our product apart the competition include: “Helped eliminate Spreadsheets Better interaction with Agent Base Better Calibration documentation Better feasibility to tracking reviews completed Easy Reporting Agent Dashboard Awesome Support Staff”“It’s an all in one tool for quality, from scoring to feedback to reporting.Find a happy medium between the success rate and standard scorecards.” Product Name: Clarabridge Contact Center Solution Brief overview of product: The Clarabridge Contact Center is the only solution that utilizes AI-powered voice-to-text approach to analysis and is powered by the industry-recognized best-in-class text analytics engine to provide a 360 degree view of all customer feedback and deep insights to improve strategy, processes, and systems. With 50 pre-built data connectors including emerging channels such as Whats App, the Clarabridge Contact Center solution enables businesses to blend and analyze all of their call and digital conversation data (emails, chats, messaging) with other sources such as surveys, social, forums, ratings and reviews to get a true understanding of the holistic voice of their customers.
Customer Sure is an easy way to set up a working customer feedback process, by obtaining opinions at important points in customer journeys.Typical customers: Spark Energy, Bristol Water, Utilitywise, Tastecard/Gourmet Society, Parkdean Resorts, Royal Institute of British Architects, Portakabin Typical price for a 100 agent solution: £999/mo What our readers liked best: “The service is excellent.The communication and urgency to respond to customers is stand out.It is a great tool that we use during our daily tasks.
It has definitely made an impact on our company and it is highly recommended.”“Clarabridge platform is very user friendly. You can start operating the platform in a days’ time.I like the way the product is explained simply and how the product is positioned in how it would work for your business in particular.” “We work well with the vendor, who is always willing to listen, understand our request and then advise and work with us to resolution.